Terms and Conditions of Supply
In this Policy "we" and "us" means Ankier Associates, and/or any of its affiliates that provide some or all of the Service to you from time to time, and "you" means the individual or the organisation who is using the Site or any other product of Ankier Associates.
Acceptance of Order
No contract will subsist between us for the sale by us to you of any Product sold or marketed by us unless we receive and accept your order. That acceptance will occur when we despatch the goods to you, or supply a service by providing you with a User Identification (ID) and password notwithstanding any prior communications between us. We reserve the right to require a written order form from you before accepting your order.
We aim to reflect the most accurate information on our products at all times. We supply our products and services at our listed prices except where a specific discount is offered. We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any product or service.
In the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the product or service at the new price. All prices are displayed in pounds sterling (£) but may be subject to change. All prices, where relevant, exclude VAT at the current rate. VAT will be charged at the applicable rate at the time of invoice. Prices also include UK mainland delivery charges, if appropriate, unless otherwise stated. Non-resident, Non-European Union customers may not have to pay VAT.
The description and price of goods will be confirmed in our invoice and/or despatch note.
Payment is due with order. You may pay by cheque made payable to ‘Ankier Associates’ or by a Counter Credit through a bank. All cheques and written orders must be sent (no postage required) to:
Middlesex, HA8 9BR,
For continuation accounts, or for accounts which have added additional services or products after the commencement date, we reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest on overdue amounts at the rate in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.
Books, CD and software products are delivered using Royal Mail Signed For first class post, unless otherwise stated. A confirmation of receipt must be signed. We aim to despatch within 3 working days of receiving your payment. Any information regarding availability is subject to stock levels so we cannot guarantee the availability of any product or services and, therefore, some products may take longer to despatch. All costs and delivery details will be provided in the invoice and/or despatch note.
Refunds and Returns
We operate an equitable refund and returns policy that is fair to you and us.
You may cancel your order at any time before your order is delivered whether it is a book, CD or service.
You may cancel your purchase within 7 working days of the day after the date on which you receive the book, CD or service provided we received notice in writing.
Any online subscription is deemed to start from receipt by us of your completed order or registration form. If you cancel an online service, no refund will be given should you cancel a service part way through a subscription year. Details of annual renewal dates and updating policy are provided with each individual subscription service.
If it is a book, or a CD, or other software, you have up to 7 working days following the day after the day you received your order to return the book if it was still delivered to you after you cancelled the order. If you have received your book, CD or software you must return it to the address below. This policy does not extend to any sealed audio, video recordings, CD or computer software (which have been unsealed), which are subject to our standard returns policy (see below).
Standard Returns Policy
Within the Terms and Conditions specified, we will be more than happy to accept books, CD or software for return in any of the following cases:
The book, CD or software was found to be damaged or faulty on receipt. We will either replace the item or give you a full refund (including reasonable delivery costs incurred by you in returning the book). Please state, which option you'd prefer. If you require a replacement, we will wait to receive the damaged or faulty item from you for inspection before dispatching a new one.
The book, CD or software was incorrectly supplied. If we have made a verifiable mistake in fulfilling your order, a full refund (including reasonable delivery costs incurred by you in returning the book) will of course be given to you BUT please note the following:
The book must be in pristine and resalable condition within 14 days of receipt.
A copy of the delivery note or receipt must accompany it.
Returned books packed in their original packaging must be returned with a copy of the delivery note or receipt to:
c/o 19 Elmgate Gardens,
Middlesex, HA8 9RU,
For your own protection, Ankier Associates recommend that you use a recorded-delivery service when returning ‘Medical Law and Research’ to us, so that you have proof of return. NB: In this case, Ankier Associates will not refund any priority, express or courier element of any delivery charge.
Provided the above conditions are met, we will refund the cost of all such returns provided the books are returned to us by the most economical method. The items remain your property until we have received them. Please maintain proof of posting/despatch that will assist your refund claim in the event of an item being lost during return.
Returns are accepted at our discretion. Refunds will be given in the same tender type and in the same amount that you paid us when you made your original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
Use of Site
We, and any associated company, reserve the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if we believe that customer conduct is in violation or breach of any applicable law or our Terms and Conditions, or is harmful to the interests of Ankier Associates, its associates, or affiliates. This does not affect your statutory rights as a consumer.
We reserve the right to amend these Terms and Conditions from time to time.
Certain links in this website may lead to websites not under our direct control. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services or opinions. We accept no responsibility for any loss or damage you sustain by visiting these websites.
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of Ankier Associates are the property of Ankier Associates or has been licensed to Ankier Associates, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through Ankier Associates services belong to the suppliers of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
Reliance on our Products
Ankier Associates does not represent or warrant that the material comprised on this site or any material sold or distributed by it is completely accurate or up to date and Ankier Associates should have no liability in respect of such material or for any use of any such information by any person or organisation.
The contents of our product entitled ‘Medical Law and Research’ is for educational purposes only and is not intended to be used as legal advice. We assume no responsibility for any errors or omissions in this material that must not be relied upon in taking, or refraining from taking, any decision or action. ‘Medical Law and Research’ should not be used as a substitute for taking legal advice from a suitably qualified legal advisor.
Corruptions, Worms and Viruses
Although we make every reasonable effort to ensure that our site, CDs and any other digital data content are virus, worm or corruption free, we cannot be held responsible for any damage to a user’s computer system or data held on it whether owned by the user or any other party and caused in any way either by a virus, worm or other corruption or any other act no matter how caused or what its origin. Users are strongly recommended to use industry standard anti-virus software and maintain the software with updates.
This website is not directed to any person in any jurisdiction whether the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website. Contracts for the supply must be concluded in the English language. These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.